PA on Call is a short term Personal and Virtual assistance services company created to help busy individuals and businesses free up there time and get help on a short term basis. We exist to help take care of the tasks you need done but don’t have time for or need help with. We are not a placement agency and tend to work on an as needed basis. Give us a call to find out how we can help you.
The difference between a PA and VA varies based on the assignment you requirement and the location. Our PAs are available to help you look after tasks that require their physical presence. They provide administrative, household and lifestyle services to help you manage time and be in two places at once. They are on the move for you running errands and are available to work onsite for any house waiting services or administrative tasks.
VAs always work remotely and are strictly available to help with administrative and business tasks. They are your virtual employees, without the hassle of hiring staff, which are skilled in a variety areas and can help make your life and business run more smoothly.
PAs and VAs also vary in the aspect of personal touch. You can meet your PA face to face and get to know them as they help you manage your lifestyle and multitask. VAs rarely get to meet their client face to face do to the fact that they work remotely, but you can always see them online, discuss with them on the phone, or meet up at a conference.
Do you offer gift certificate?
Yes, you can purchase our PA or VA services gift certificates on our website. VA/PA services can be purchased by the dollar amount.
What kind of payment does PA on Call except?
PA on call except cheques as well as debits and credit card payments over PayPal. If you would like to pay directly into our account from you bank, or send us and email money transfer, please contact us for our bank details.
I need help but not sure about working with someone I don’t know. Why should try PA on Call?
This is completely understandable, especially in today’s society. However, PA on Call is a trustworthy organization. All of our candidates have gone through background checks and have signed our confidentiality agreement. Give us a try and we guarantee you will use our services again.
My Privacy is very important to me. Does PA on Call have a confidentiality agreement?
PA on Call takes the privacy of our clients very seriously and requires that all our PAs sign a confidentiality agreement. We can provide a copy of the PA’s confidentiality agreement to a hiring client prior to the reservation date upon request. For those wishing to ensure that their specific privacy needs are covered, we recommend that clients provide us with their own lawyer-approved confidentiality agreements during our reservation confirmation period for review and signing by the PA.
How does a PA pay for my personal items?
The best and easiest method we recommend is that you provide PAs with cash for the store/organization where the errand will take place in the exact amount of the bill if you already know it (such as grocery shopping or picking up dry cleaning). At the completion of the reservation, PAs will provide you with receipt(s) and any change if the amount you gave exceeded the cost.
If you would like the PA to pay with a credit card, please check the authorization rules of your credit card provider before asking a PA to utilize a credit card.
Giving out your pin number to anyone is not recommended, so we strongly suggest that you do not provide assistants with your debit card and pin to make purchases. If you do choose to use this method, we will not be liable for losses and mishaps that happen as result.
PAs are not required to pay for any purchases for which you have not supplied them with a method of payment.
If you do need a PA to pay for a purchase out of pocket, you must include that information in your reservation details when you book your appointment. PA on Call will bill the purchase amount and a purchase service fee to your account. The out of pocket amount cannot exceed $100.
What if I need to cancel?
You can cancel your services or reschedule at anytime. We understand that things do come up and are flexible to meet your needs. Please give us a call or send us an email to reschedule or cancel a previously booked appointment or service.
Can I hire a VA/PA full time?
Due to the fact that we love our staff and would like to keep them on hand, we recommend that you contact us to find out our monthly retainer rates, which ensures that you work with the same staff at all times on all your assignments and not incur the cost of a full time hire. Our retainer packages are extremely reasonably based on the amount of hours you will need your PA/VA for each month.
However, if there is a staff member you would love to hire on, please let us know and we will let you negotiate with the staff member directly. We do not charge a placement fee which also saves you in the long run.
Are there any tasks that a PA/VA with not help with?
Our PAs and VAs will not take part in any activity that is illicit, illegal or questionable. PA on call also does not provide any babysitting, childcare or elder care services. If there are any tasks we are not able to complete, we will let you know during your reservation process.
What kind of things can I have my VA help me with?
Our virtual assistants are skilled in multiple administrative tasks and can help provide support in a variety of areas. Please contact us to find out how we can help you.
If you would like more information on how a VA can help you, please check out this link to the IVAA’s list on 101 ways to use a VA here
What kind of things can I have my PA help me with?
PAs are available to help with small task such as waiting for a delivery, dropping off your dry cleaning and buying groceries to larger tasks such as house organization, travel reservations, and more.
If you are not sure about a particular task, please contact us and we will do our best to accommodate you or point you in the right direction.
How much notice is needed to book PA or VA services?
Personal assistants need a 24 hour notice in order to book their services. Since we have many clients requesting services, we will need time to ensure you have an available PA to look after your assignment.
However, during high reservation periods, we require 36 hours’ notice. Please contact us to find out our high reservation periods.
VA assistance services can be booked same day no later than 12:00pm in order for us to compete the assignment and have it back to you in time.
What are your hours?
Our personal assistants work from 9:00am until 5:00pm, however, if you have a particular assignment outside of those hours, please contact us and we can work on a way to accommodate you.
Our virtual assistants do not adhere to any specific hours but work based on deadlines. However, if you have an urgent request or an assignment on a tight deadline we are willing to accommodate at a premium. Please contact us to find out our rates.
What are you rates?
PA on Call offers affordable rates to meet the needs of both our PA and VA clients. We can provide you with a package rate (for ongoing customers), per hour rate (minimum of 2 hour per booking) or a per assignment rate. Whichever option you prefer, be assured that we will surpass your needs.
Please contact us for a quote based on your peculiar assignment. We also offer retainer packages for our virtual assistant services and monthly
What services does PA on Call offer?
PA on Call offers a wide range of administrative, household and personal services. Under our Personal and Virtual Assistance tabs, you will find a list of the services we provide,… however if you do not see the service you require, please give us a call or send us an email and we will do our best to accommodate your need.
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